Acceptable use policy

• Anything illegal where you or your customers are located.
• Drugs, drug paraphernalia, controlled substances and unapproved pharmaceuticals.
• Weapons, ammunition, explosives and their parts.
• Adult content and services, escort services.
• Gambling, lotteries, betting and games of chance with monetary prizes, unless licensed and approved by us in writing.
• Investment schemes, securities, forex, cryptocurrency sales or exchange, and get-rich-quick or pyramid schemes.
• Counterfeit, stolen or infringing goods, including pirated software, cracked accounts and leaked data.
• Account, credential, or game-account resale where it breaks the platform's terms; cheats or exploits that harm other users.
• Hate speech, violent extremism, or content that exploits minors.
• Debt collection, credit repair, money transmission or stored-value services.
• Sanctioned persons, countries or regions.

• Fraud, deceptive or misleading marketing, hidden fees or fake reviews.
• Transaction laundering or processing payments on behalf of another business.
• Splitting transactions to avoid limits, or creating fake transactions.
• Selling to customers you know to be using stolen cards.
• Attempting to bypass verification, payout review or security controls.
• Interfering with the Service, scraping, or probing for vulnerabilities without permission.

• A working website with clear product descriptions and prices.
• Clear refund, delivery and contact information shown to customers.
• Chargeback and refund rates within normal limits for your industry.

If we believe you have broken this policy we may, without prior notice, refuse or reverse transactions, refund customers, hold funds, apply reserves, suspend payouts, or close your account. Where the law requires, we may report activity to the authorities or the Payment Processor.

To report a merchant breaking this policy, email support@paytrail.cc.